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Purchase Notes

Product Inventory

• Inventory can transfer between online shop and retail stores. Please check with customer service before purchasing out of stock products.
• If both the online shop and retail stores inventory show out of stock, customers are welcome to place an order.
• Please click on "View More" button under Stock in-store to confirm the location of the in-stock store.

Delivery Service

• Delivery of in-stock products usually takes 1-3 working days, Monday to Friday during 09:00-18:00. Delivery is limited to Hong Kong area.
• Delivery to your door: Free delivery for orders over HKD$800. HKD$50 delivery charge applies if order amount is less than HKD$800. (Except for some special-priced products)
• Pick-up from SF Station / EF-Locker: Free delivery for orders over HKD$800. HKD$50 delivery charge applies if order amount is less than HKD$800. (Except for some special-priced products)
• Some products stated "Except for in-store pickup, this product requires additional delivery charge: $90 / $50" require a charge of $90 or $50 for delivery.
• Eye-Catching Delivery Specials: When buying 3 items with the "Eye-Catching Delivery Specials" tag, you can enjoy free delivery service.
• Self-pickup from Wellent Store: Free of charge.

Payment Method

• We accept the following credit cards: VISA, MASTER CARD, AE (We will not record your credit card information).
• We accept various online payment methods: PayMe, WeChat Pay, Alipay HK, Octopus Card, and Tap & Go.

• We accept bank transfer, cheques, and FPS payment.

  Bank Account / Cheque payable to: Wellent System Consultants Ltd.

  滙豐銀行 / HSBC: 178-384376-838

  中國銀行 / BOC: 033-665-10207389

  渣打銀行 / SCB: 329-0-034196-7

  『FPS』 ID: 105424469

• After finishing payment through bank transfer, cheque, or FPS, please upload the receipt to the User Centre or send it to Whatsapp: 9014 9700 or E-mail eshop@wellent.com.

Request for Quotation

• If you would like to request a quotation, please provide the product list, company/organization English name, delivery address, contact person, phone number, and email address to our customer service through WhatsApp 9014 9700 or Email sales@wellent.com.
• For eligible companies, organizations, and schools, we could provide payment periods or cash on delivery, with the longest payment period being 30 days. For more information, please contact our customer service.
• We also accept HSBC Purchasing Card.

Product Warranty

• All products sold on this website are 100% Hong Kong official authorized products, with warranty and local vendor support.
• Please keep the receipt for warranty purposes. Please contact the vendor directly for details about warranty.
• Consumable products such as ink cartridges, toner, and opened software are not eligible for return. Please contact the vendor for more information about warranty.
• Some products need to be inspected by the authorized dealer. Those products can only be replaced after receiving the inspection paper. Products include, but are not limited to: Desktop, Notebook, Printer, etc.
• If customers find that the product does not meet the production standards (not involving artificial damage), please contact customer service within 7 days for replacement procedures.