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Product Inventory

• Inventory can transfer between online shop and retail stores, please check with customer service before purchasing out of stock products.
• If both the online shop and retail stores inventory show out of stock, customers are welcome to place an order.
• Please click on "View More" button under Stock in-store to confirm the location of the in-stock store.

Delivery Service

• Delivery of in-stock products usually takes 1-3 working days, Monday to Friday during 09:00-18:00, delivery is limited to Hong Kong Area
• Delivery to your door: Free delivery for orders over HKD$900, HKD$50 delivery charge applies if order amount is less than HKD$900. (Except for some special-priced products)
• Pick-up from SF Station / EF-Locker: Free delivery for orders over HKD$900, HKD$50 delivery charge applies if order amount is less than HKD$900. (Except for some special-priced products)
• Some products stated "Except for in store pickup, this product requires additional delivery charge :$90 / $50" need to charge $90 or $50 for delivery
• Eye-Catching Delivery Specials：When buying 3 items with the "Eye-Catching Delivery Specials" tag, you can enjoy the free delivery service.
  
• Self-pickup from Wellent Store：Free of charge

Payment Method

• We accept the following credit cards: VISA, MASTER CARD, AE (We will not record your credit card information)
• We accept different online payment method: PayMe、WeChat Pay、Alipay HK、Octopus Card and Tap&Go

• We accept bank transfer, cheque and FPS payment.

  Bank Account / Cheque payable to： Wellent System Consultants Ltd.

  滙豐銀行 / HSBC : 178-384376-838

  中國銀行 / BOC : 033-665-10207389

  渣打銀行 / SCB : 329-0-034196-7

  『FPS』 ID:105424469

• After finishing payment through bank transfer, cheque and FPS, please upload the receipt to the User Centre or send to Whatsapp: 9014 9700 or E-mail eshop@wellent.com

Request for Quotation

• If you would like to request for a quotation, please provide the product list, company/organization English name, delivery address, contact person, phone number, and email address to our customer service through WhatsApp 9014 9700 or Email sales@www.wellent.com
• For eligible company, organization and school, we could provide payment period or cash on delivery, the longest payment period is 30 days. For more information, please contact our customer service.
• We also accept HSBC Purchasing Card

Product Warranty

• All products sold in this website are 100% Hong Kong official authorized product, with warranty and local vendor.
• Please keep the receipt for warranty purpose. Please contact vendor directly for details about warranty.
• Consumable products such as ink cartridges, toner, opened software are not eligible for product return, please contact the vendor for more information about warranty.
• Some products need to be inspected by the authorized dealer, those products can only be replaced after receiving the inspection paper. Products include but not limited to: Desktop, Notebook, Printer, etc.
• If customers find that the product does not meet the production standards (not involving artificial damage), please contact customer service within 7 days for replacement procedures.